Shipping Policy

Order Processing

Most KELSYRAN pieces are personalized and made especially for you.

Personalized orders typically require approximately 3–5 business days for production before shipment.

Processing time may vary slightly during holidays, promotional periods, or for more complex custom designs.

Please note that processing time is separate from shipping time.

Shipping & Delivery

Once your order has been completed and shipped, you will receive a shipping confirmation email with tracking information.

Shipping Method

Orders are shipped from China to the United States by tracked cross-border air transportation.

After arriving in the United States, packages are transferred to a local delivery partner for final-mile delivery. The specific local carrier may vary depending on the destination.

Tracking information will be provided after the order has shipped.

Shipping Rates
Standard U.S. shipping: $4.99
Free standard U.S. shipping on orders of $59 or more.

Estimated Shipping Time
Standard shipping to the United States typically takes approximately 7–12 business days after the order has been produced and shipped.

Please note that shipping time is separate from the 3–5 business day processing time required for personalized products.

The estimated total time from placing your order to delivery is approximately 10–17 business days.

Delivery times are estimates and may occasionally be affected by holidays, customs processing, severe weather, carrier delays, or other circumstances outside our control.

Order Tracking

When tracking is available, you will receive a tracking number by email after your order ships.

Please allow some time for tracking information to update after the carrier receives the package.

If your tracking has not updated for several days, please contact us and we will be happy to assist.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

Customers are responsible for providing the correct:

Recipient name
Street address
Apartment or unit number
City
State
ZIP or postal code
Phone number, where required

If you notice an error after placing your order, please contact us as soon as possible.

Because personalized orders may enter production quickly, we cannot guarantee that address changes can be made after an order has been processed or shipped.

Delays

Occasionally, packages may be delayed due to circumstances outside our control, including:

Carrier delays
Severe weather
Holidays
Customs processing
Incorrect or incomplete delivery information
Other transportation disruptions

We appreciate your patience if an unexpected delay occurs.

Lost or Delayed Packages

If your package appears to be significantly delayed or lost, please contact us through our Contact Us page.

Please include:

Your order number
The email address used for the order
Your tracking number, if available

We will review the shipment information and help determine the next steps.

Personalized Orders

Because many KELSYRAN products are made specifically for each customer, production begins based on the personalization details submitted with your order.

Please review names, dates, spelling, sizes, and other personalization details carefully before completing your purchase.

Questions About Shipping

If you have any questions about your order or shipping, please contact us through our Contact Us page.

We typically respond within 1–2 business days.