Refund Policy

Returns & Refunds

At KELSYRAN, many of our pieces are personalized and made specifically for each customer. Because of the custom nature of these products, our return policy differs from that of standard non-personalized items.

Personalized & Custom-Made Items

Personalized, engraved, name, date, photo, birthstone, or other custom-made items are generally not eligible for return, exchange, or refund due to change of mind once production has begun.

Please carefully review all personalization details before placing your order, including:

Names
Spelling
Dates
Sizes
Colors
Fonts
Symbols
Other customization details

We produce your item based on the information submitted with your order.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from the personalization details submitted with your order, please contact us as soon as possible.

Please include:

Your order number
The email address used for the order
A clear description of the issue
Clear photos or video showing the problem

Once reviewed, we may offer an appropriate resolution, which may include:

A replacement
A remake
A partial refund
A full refund

depending on the circumstances.

Incorrect Personalization Submitted by the Customer

If the item was produced according to the personalization information submitted at checkout, we are generally unable to offer a free replacement or refund for spelling errors, incorrect dates, wrong sizes, or other customer-submitted mistakes.

If you notice an error shortly after placing your order, please contact us immediately.

We will do our best to help, but because personalized orders may enter production quickly, changes cannot be guaranteed once production has started.

Non-Personalized Items

If you purchase a non-personalized item, please contact us within 14 days of delivery if you would like to request a return.

To be eligible for a return, the item must be:

Unworn
Unused
In its original condition
In its original packaging

Please contact us before returning any item. Returns sent without prior approval may not be accepted.

Return Shipping

Unless the item is defective, damaged, or incorrect due to our error, return shipping costs are generally the responsibility of the customer.

Original shipping charges are non-refundable unless otherwise required by applicable law.

Refunds

Once an approved return is received and inspected, we will notify you of the refund status.

If approved, the refund will be issued to the original payment method.

Once approved, refunds are typically processed within 3–5 business days.

Please note that your bank, card issuer, or payment provider may require additional time to process and display the refund.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Because personalized products may enter production shortly after the order is placed, cancellation is not guaranteed once production has begun.

If production has not started, we will do our best to accommodate your request.

Final Sale Items

Gift cards and any items specifically marked as final sale are not eligible for return or refund, except where required by law.

Contact Us

If you have questions about a return, refund, replacement, or damaged item, please contact us at support@kelsyran.com or through our Contact Us page.

We typically respond within 1–2 business days.